Suppose you saved a screenshot from your washing machine’s app. For this example, it contains three lines: Water inlet, Model WM-240, and Error E17. You remember “Water inlet,” but support asks for the model and error code. You need to find the image and send those two details.
Choose one method, depending on where you save your screenshots. Each section below contains the complete instructions for that app.
Method 1. Reloggly — on iPhone and Android
In Reloggly, you can save selected screenshots alongside your other notes, without titles or folders. If the screenshot is already saved, start at step 4.
- Open Reloggly → Inbox. Uploading an image requires an internet connection.
- Tap the paperclip and select the screenshot.
- Tap Send, the button with the paper-plane icon. The item appears in your feed. A caption is optional.
- When you need the information, open Inbox and type Water inlet into the search field beside the magnifying glass. Results update as you type.
- Find the matching item and tap its image. Read the model and error-code lines: WM-240 and E17 in this example.
- Open your support message and type those two details manually. Return to the image in Reloggly and check the letters, digits, and hyphen.
Your message is ready: “My washing machine is model WM-240 and shows error E17.”
Reloggly searches the material you saved in it. A new image needs processing before its contents can be found. If you just added the screenshot and search does not show it yet, clear the search field and open the item in your Inbox feed. You can read the code immediately and search its contents again later.
Method 2. Apple Photos — on iPhone
Use this method if the screenshot is in Photos. You can find the image and select its text in that app.
- Open Photos → Search and enter Water inlet. Choose a suggested search or tap the keyboard’s search button.
- Open the matching screenshot from the results.
- Touch and hold the model text. Adjust the selection handles to select WM-240. If needed, tap the Live Text button first.
- Tap Copy. Open your support message, touch and hold in the text field, then choose Paste.
- Return to the screenshot in Photos. Copy E17 the same way and paste it into the message alongside the model.
- Compare both details with the image before sending.
Your message is ready: “My washing machine is model WM-240 and shows error E17.”
If the image is missing from search: open Photos → Collections → Media Types → Screenshots, then find and open it manually. Continue from step 3.
If you cannot select text: check Settings → General → Language & Region → Live Text. Availability depends on the device and language. If you can read the text, you can type the two short values into your message manually.
Apple’s instructions: search in Photos, copy text, and find screenshots.
Method 3. Google Photos — on Android
Use this method if the screenshot is available in Google Photos. To select text, use Google Lens, a tool you open from the image’s menu in Google Photos.
- Open Google Photos and tap Search at the bottom. If Ask appears instead, open it.
- Enter "Water inlet", including the quotation marks. These request exact text matches. If Ask results appear, switch to classic search at the top.
- Open the matching screenshot. Tap … → Google Lens.
- Select WM-240, adjust the selection, and choose the copy option.
- Open your support message. Touch and hold in the text field, then paste the model.
- Return to the screenshot in Google Photos. Reopen Google Lens if it has closed. Copy E17 the same way and paste it into the message alongside the model.
- Compare both details with the image before sending.
Your message is ready: “My washing machine is model WM-240 and shows error E17.”
If the image is missing from search: open Google Photos → Collections → On this device → Screenshots and find the local screenshot manually. Open it, then continue with … → Google Lens.
If text copies incorrectly: zoom in on the image and correct the wrong characters in your message. If the text is readable but cannot be selected, type the model and code manually.
Google’s instructions: search photos, Google Lens, and find screenshots.